Frequently asked questions about skyDSL technology

Here you can find information covering all topics about skyDSL technology: Internet dial-up, support, surfing, prerequisites, inclusive skyDSL services.

Answers about the topic How does skyDSL2+ work?

Are the data rates guaranteed?

With skyDSL - as with any wireless technology - the service allocated for an approved frequency spectrum is shared by the users. Intelligent methods and modern technology help to create an efficient and smooth use of the promised resources. Despite these techniques and careful monitoring of the systems, the maximum bandwidth cannot be guaranteed at all times. The specified data rates are given accordingly to a maximum value. Please note further that it is at these specified gross data rate values that the service will be for you as user specified. Some factors, such as the quality of the transmission path for instance, which is also determined for example by the orientation of the mounted satellite antenna as well as the applications that also transfer data protocols determine the ratio between gross and net values. In ordinary use and good alignment of the satellite antenna you can count on the usual 80% to 90% of the indicated gross data rate. The current data rates of our tariffs can be checked at our skyDSL Monitor.

Who can use skyDSL2+?
If you do not need broadband internet access via terrestrial DSL, cable, WLAN or radio networks, skyDSL2 + is the optimal solution for you. The skyDSL2 + service is a service based on the current state of satellite transmission technology for those who need a fast connection to the world of the Internet.
What are the maximum upload and download speeds?
Depending on the selected tariff you can use skyDSL2 + to achieve a maximum download speed of up to 25 Mbps and a maximum upload speed of up to 6 Mbps.
How far away must the obstacles be in order to ensure reception of the signal? (free view to the south)
Within Germany the elevation angle of the antenna is approximately 28 ° in the north and 35 ° in the south. This results in about 50cm to 70cm rise (of the signal) per meter of distance. An obstacle must therefore not be higher than 2.5 m to 3.5 m when it is 5m away. At a distance of 10m from the obstacle, the object must not be higher than 5m to 7m and at a distance of 15m, not higher than 7.5 m to 10.50m. If the obstacles are higher, then either the distance to the obstacle must be increased or the satellite antenna must be respectively assembled higher, for a faultless reception of the signal.

Elevation          Slope (based on the distance of 1 m)
A                        B
28 °                   53 cm
29 °                   55 cm
30 °                   57 cm
31 °                   60 cm
32 °                   62 cm
33 °                   64 cm
34 °                   67 cm
35 °                   70 cm

What kind of IP address will I be assigned?
A public IP-address will be assigned to you. The externally communicated IP address will be recognized in the internet as a german IP address.
Are there minimum requirements for the computer?
No. Any computer (OS X, Windows or Linux OS) with a built-in network card (10/100 Mbps), which must be set to obtain the IP address automatically, can be connected to the satellite modem. And most important, no additional hardware or software is required.
Do I need a telephone connection?
No. In contrast to unidirectional satellite-based services, skyDSL2+ does not require a phone line or any other terrestrial connection for the back channel. The entire internet data transfer will occur via Satellite (Upload and Download).

Can I take the skyDSL2 + system with me if I move?
Yes, this is possible, please contact our technical support team at least 3 days before your move. They will advise you how to proceed.

Is it possible to use VPN with skyDSL2+?
In principle, yes. However, take into consideration the latency of ca. 700 ms (skyDSL2+). Please contact the administrator or manufacturer of your VPN software.

You still need a static IP address. Please contact our contract department using the contact form.

What is skyDSL2+ ?
skyDSL2+ is an economical, high-quality, broadband satellite internet access for end-consumers all over Europe.
How long is the time delay during the data transmission?
Geostationary satellites are positioned in the orbit of approximately 36,000 kilometres over the equator. The signal takes around 700 milliseconds to go and come back.
Due to the high latency on-line games (ego shooter) are only possible to a limited extent.
Can I use skyDSL2+ within a wireless network?
Yes. You must install a (WLAN) router behind the satellite modem. The router must be configured to accept dynamic IP addresses.
Can I integrate the skyDSL2+ into a network?
Yes. All you need to do is install a router that can handle dynamic IP addresses between your network and your satellite modem.
Can I install skyDSL2+ by myself?
You can install, assemble and align the skyDSL2+ equipment yourself. Inside the self-assembly kit box there is a guide as well as a compass that will guide you when pointing your antenna. The fine alignment of the system is then carried out directly on the antenna by means of a sound signal. The whole installation can take about 1 hour. If you already have a satellite TV antenna, it can be replaced by our skyDSL2+. To receive your TV channels using our antenna, a skyDSL2+ All-in-One TV + internet kit will be necessary.

Can I use my existing satellite antenna?
No, the hardware provided by us must be used. However, it is also possible to use the skyDSL2 + antenna to receive satellite TV-channels by ordering our All-in-One TV + internet extension kit.
Which satellite is used by skyDSL2+ to provide internet service?
The skyDSL2+ service is broadcast by the KA-SAT 9° East satellite.

Answers about the topic skyDSL inclusive services

How do I set up the skyDSL Home Space (100MB)?
For the installation of the skyDSL HomeSpace we provide you with a detailed description here.

Answers about the topic Support

What should I do if I forget my password?
In case you have forgotten your password, you can access customer section with your 24-digit skyNumber and then reassign a new login name and password.
What type of technical support offers skyDSL?

The quickest way to receive assistance is to consult the FAQs. A search function is available as further support on the website for your convenience. Should these efforts not result in a satisfactory answer to your query, our technical experts' team are at your disposal on the telephone. The current number can be found in our Customer Area.

You can also send your queries over our support form at customer section. You will then receive a quick reply per e-mail.

Where can I find the customer area?
The customer section can be accessed upon entering your login-details in the related fields. If you are creating your account for the first time, then the 24-digit skyNumber is required. The skyNumber can be obtained from the delivered documents. The customer section offers the possibility to modify your personal details, to examine your contract and your connection details, as well as setting up your personal skyEmail-address.

Answers about the topic skyDSL e-mail

Can I access my skyDSL e-mail through a web browser (Web-mail)?
No. You can only access your skyDSL e-mail through an e-mail client program, such as Outlook Express, Thunderbird or Outlook.
Which are the settings for the skyDSL e-mail server?

The username is your skyDSL e-mail address POP3 server = Port: 110 (unencrypted) SMTP Server = Port: 25 (unencrypted)