Terms of delivery and payment

Delivery costs

Depending on the order the following shipping costs will be charged.

Order Delivery costs
without hardware 4,90 €
skyDSL2+ complete package 29,90 €


Delivery time is normally 3-7 working days after the order date.

Payment methods

As a skyDSL customer you can pay your monthly invoices automatically using the Direct Debit SEPA with no additional fees. You can make your monthly payments using your credit card (VISA, EuroCard/MasterCard, American Express) or PayPal account as well. Fees will arise depending of the chosen payment method. These fees are subject to be charged, but not for the clients who have chosen a Premium tariff. For processing manual transfers the skyDSL will make a charge fee of 5 € per transaction. This does not apply to customers who have chosen the manual payment as their payment method.
Means of payment fee per transaction
Authorization for a direct debit - SEPA 0,- €
American Express 0,- €
MasterCard 0,- €
Visa 0,- €
by invoice 0,- €
PayPal 0 %


In the interest of the environment skyDSL provides its customers the invoices in electronic form. On request, customers can also receive their invoices by post with a skyDSL2+ tariff including premium option or with a skyDSL2+ Business tariff.


The cancellation period is 4 weeks prior to the end of the contract period. If a minimum contract period does not apply, monthly cancellation - likewise subject to a period of 4 weeks - is possible. Cancellation fees will not arise.
Private customers
Business customers