Experiences and opinions about skyDSL - Internet via satellite tests
Jan Heße - Managing Director - skyDSL Germany GmbH
Dear visitors,
we offer our skyDSL services broadband in regions in which without our technology, it wouldn't be possible to have fast internet access. Our products are technologically oriented and because of that they are simple and uncomplicated. But above all it is the satisfaction of our customers the centre of our developments and activities. For this reason our customers have the possibility to evaluate our products openly in this website. We are specially proud of the fact that 99.9% of our customers are satisfied with our products and services. This page is not just information for you as a prospective customer, but an incentive for us to confirm the good results and to improve our services on a daily basis.
Thank you very much for your interest in our products
Jan Heße
Managing Director
we offer our skyDSL services broadband in regions in which without our technology, it wouldn't be possible to have fast internet access. Our products are technologically oriented and because of that they are simple and uncomplicated. But above all it is the satisfaction of our customers the centre of our developments and activities. For this reason our customers have the possibility to evaluate our products openly in this website. We are specially proud of the fact that 99.9% of our customers are satisfied with our products and services. This page is not just information for you as a prospective customer, but an incentive for us to confirm the good results and to improve our services on a daily basis.
Thank you very much for your interest in our products
Jan Heße
Managing Director
Customer's experience and opinion of skyDSL - Satellite Internet access
Current evaluations (over the last 12 months)
| 1 month | 6 months | 12 months | |
| Total | 215 | 1283 | 2820 |
| Negative reviews received | 0 | 1 | 4 |
| Customer satisfaction | 100.0% | 99.9% | 99.9% |
Evaluation
Date
Product
Name
Quick and easy order through Internet
●
friendly customer service
13/01/23
skyDSL2+ Home L Premium
Karen Elligsen
Everything went well even with some difficulties a bon dialogue all resolved
●
good consulting
●
good accessibility
●
friendly customer service
12/01/23
skyDSL2+ Home L Premium with streaming option
José Luiz De Azeredo De Brito
Quick, easy ordering online
●
easy installation
●
good accessibility
●
fast delivery
●
easy to order
●
good price
06/01/23
skyDSL2+ Home L Premium
Norbert Hovany
The internet is really fun now, I can only recommend the purchase.
●
good speed
●
independent of weather conditions
●
fast delivery
●
good price
●
stable internet connection
25/12/22
skyDSL2+ Home L Premium
Ján Políček
skyDSL gets my clear recommendation
●
good speed
●
independent of weather conditions
●
easy installation
●
good consulting
●
friendly customer service
19/12/22
skyDSL2+ Home M
Simona Serdiuc
The speed is unfortunately not as promised
18/12/22
Dear Ms. Ziegler,
You use your connection extensively for streaming and video games. Ordering the streaming option might help in your case. Please note that a satellite internet connection has a latency of approximately 0.6 seconds. This can affect the gaming experience for certain games.
Best regards,
Your skyDSL team
skyDSL2+ Home L Premium
Betina Ziegler
Good price-performance ratio
●
good speed
●
independent of weather conditions
●
easy installation
●
good consulting
●
good accessibility
●
fast delivery
●
friendly customer service
●
easy to order
●
good price
●
stable internet connection
10/12/22
skyDSL2+ Home M Premium with streaming option
János Stefanidesz
I am not satisfied.
Unsatisfactory connection.
10/12/22
Dear Mr Zimmer,
Thank you for your evaluation and for the friendly telephone conversation.
You use your connection extensively for video streaming. As discussed with our technician, ordering the streaming option might help in your case. Please note that we have no influence on the speed of external service providers, such as online TV providers. In this respect, downloads can also be significantly slower than the maximum speed of the connection.
Yours sincerely,
Your skyDSL-Team
skyDSL2+ Home L Premium
Carl Zimmer
Delivery, installation and usage very easy
●
good speed
●
independent of weather conditions
●
easy installation
●
friendly customer service
●
good price
05/12/22
skyDSL2+ Home L Premium with streaming option
jessica tanda
Service responds quickly and friendly, the delivery took 6 weeks
●
easy installation
●
friendly customer service
●
easy to order
04/12/22
Dear Ms Kramer-Dietz,
We are pleased to hear that you are satisfied with our service. We would like to apologise for the inconvenient delivery by our logistician.
Yours sincerely,
Your skyDSL team
skyDSL2+ Home L Premium with streaming option
Antje Kramer-Dietz