Frequently asked questions about skyDSL technologyHere you can find information covering all topics about skyDSL technology: Internet dial-up, support, surfing, prerequisites, inclusive skyDSL services.
Questions about the topic How does skyDSL2+ work?
Questions about the topic skyDSL inclusive services
Questions about the topic Support
Questions about the topic skyDSL e-mail
Answers about the topic How does skyDSL2+ work?
Are the data rates guaranteed?
With skyDSL - as with any wireless technology - the service allocated for an approved frequency spectrum is shared by the users. Intelligent methods and modern technology help to create an efficient and smooth use of the promised resources. Despite these techniques and careful monitoring of the systems, the maximum bandwidth cannot be guaranteed at all times. The specified data rates are given accordingly to a maximum value. Please note further that it is at these specified gross data rate values that the service will be for you as user specified. Some factors, such as the quality of the transmission path for instance, which is also determined for example by the orientation of the mounted satellite antenna as well as the applications that also transfer data protocols determine the ratio between gross and net values. In ordinary use and good alignment of the satellite antenna you can count on the usual 80% to 90% of the indicated gross data rate. The current data rates of our tariffs can be checked at our skyDSL Monitor.
Who can use skyDSL2+?
What are the maximum upload and download speeds?
How far away must the obstacles be in order to ensure reception of the signal? (free view to the south)
Elevation Slope (based on the distance of 1 m)
28 ° 53 cm
29 ° 55 cm
30 ° 57 cm
31 ° 60 cm
32 ° 62 cm
33 ° 64 cm
34 ° 67 cm
35 ° 70 cm
What kind of IP address will I be assigned?
Are there minimum requirements for the computer?
Do I need a telephone connection?
Can I take the skyDSL2 + system with me if I move?
Is it possible to use VPN with skyDSL2+?
You still need a static IP address. Please contact our contract department using the contact form.
What is skyDSL2+ ?
How long is the time delay during the data transmission?
Due to the high latency on-line games (ego shooter) are only possible to a limited extent.
Can I use skyDSL2+ within a wireless network?
Can I integrate the skyDSL2+ into a network?
Can I install skyDSL2+ by myself?
Can I use my existing satellite antenna?
Which satellite is used by skyDSL2+ to provide internet service?
Answers about the topic skyDSL inclusive services
How do I set up the skyDSL Home Space (100MB)?
Answers about the topic Support
What should I do if I forget my password?
What type of technical support offers skyDSL?
The quickest way to receive assistance is to consult the FAQs. A search function is available as further support on the website for your convenience. Should these efforts not result in a satisfactory answer to your query, our technical experts' team are at your disposal on the telephone. The current number can be found in our Customer Area.
You can also send your queries over our support form at customer section. You will then receive a quick reply per e-mail.