1. Data protection

2. What is personal data?

Personal data is all the information that can be used to identify a person. This information may be collected directly or indirectly during your interactivity with a webpage. For example, by contacting a customer service over the phone, via chat or through a contact form when you place an order or subscribe to a newsletter.

3. Which personal data is collected?

By interacting with us, you agree that we collect some of your personal informations and use. Of course, these data are stored and processed only for the purposes set in this privacy policy and during the specified period therein.
In order to make our understanding of our privacy policy as easy as possible, we will explain below what data you provided us based on the different ways we use to collect and use such informations and the respective purposes.

3.1 Agreement Data

When you order our services or products, we need personal data, such as: your name, your address and contact informations (phone number and or email address). These are essential data to formalize a contract with us and or to contact you for purpose of customer service. It is also necessary for us to identify the place where we will provide our service and where we should ship the ordered goods.

Sometimes we need further informations such as your tax number or proof of your personal data. These data are only requested in cases which we we need to guarantee you own safety to ensure thats your data is not going to be used by strangers.
We also need your date of birth to make sure our contractors are of legal age. This is how we jointly protect the rights of underage people.

As any other service provider, we need your payment information, such as: for example, your bank account or credit card number. The use and treatment of your data is strictly monitored according to the current state of our legal regulations.
We receive only the data above mentioned, if you actively and voluntarily have given your consent to its use. If you do not grant this consent, your data is not stored.

3.2 Telephone data and Traffic data

3.3 Access data

Each time you access our website or chat, a record is stored in our servers. This data set consists of informations such as:

• the requested domain,
• the name of the accessed files,
• the date and time of the request,
• the amount of data transferred,
• the access status (file transfer, file not found, etc)
• a description of the used web brouser.

Furthermore, for technical reasons, the IP-address is temporarily stored. A user-related evaluation does not take place. However, the data records are evaluated by skyDSL Europe B.V. exclusively for statistical purposes, in order to get an overview of the frequency of access to individual segments of the offer.

3.4 Cookies

When accessing individual websites, we use cookies to facilitate navigation. A cookie only displays information about your browsing habits or the computer you are using. The cookies do not store sensitive information about you and thus do not allow us to identify you as a specific person. Cookies are valid for up to 26 months, do not damage your computer and do not contain viruses. See our Cookie-policy for all information related to the use of cookies and how you can manage them yourself.

4. For how long do we keep your data?

Your informations will be stored as long as necessary for the good performance of the services you requested, as well as the fullfilment of your contarct and the compliance of our legal obligations.

Once your data is no longer relevant for the purposes which it was collected, it will be deleted.

Please note that as a company, we are legally obliged to comply with minimum retention periods. Depending on which documents are concerned,  there is a retentions requirement of 6 to 10 years.

If you have further questions regarding the the period we retain your information, you can contact our data protection officer, whose contact information can be found at the end of this document.

5. How do we protect your personal data?

All informations you provide us, regardless of time and contact channel you used to reach us, are protected. At skyDSL we work with strict technical and organizational measures to ensure the secutiry of your data, both online and offline.

All our employees are regularly briefed on our privacy policy and are subject to a strict confidentiality agreement with your information.

Only employees with appropriate authority and need insight into some of your data to accomplish their task are allowed to access your information. Every interaction with the customer is recorded in our system to understand when which employee worked with your data.

The data that you convey to us as part of the registration process for a closed user group (e.g. for the use of our customer pages) or via e-mail is only used for the performance of our services agreed with you. Your data will not be passed on to third parties.

The data that you enter for our services during the registration or login is encrypted using an SSL standard. The encryption ensures that your data can not be read or altered by third parties during transmission.

Various physical, electronic and procedural security mechanisms are used to ensure the necessary security in the collection, storage and release of personal customer information. These security procedures mean that we may ask you to provide proof of your identity before we provide you with your personal information.

The bank or credit card information provided for the identification of the means of payment will be shortened for security reasons, such as the last five numbers of your credit card will be visible. However, logically, the whole number will be forwarded during the application process to the responsible billing institution.

We also use various security mechanisms. Both physical and electronic, as well as procedures to provide the security required to collect, store and share personal information of customers. Part of this security procedure is to request proof of your identity before we ask for further personal details.

6. In which cases will your data be transferred between skyDSL and third parties?

We work with other companies (third parties) that on our behalf, perform the tasks necessary to perform our services.

Some of these companies are courier companies, which send customer our parcels; payment service providers, for credit card or bank payment processes; or our installations partners, whom, upon request, install the equipment for you. Other operators are also instructed by us to provide telephone service (currently available only in France and Germany)

These companies only have access to the personal information needed to perform the tasks assigned to them.

Likewise, these companies may not use your information for other purposes and are required to treat personal information in accordance with this Privacy Policy and the applicable legislation in this area.

Ето защо, никога не работете и не се превръщайте в специализирани маркетингови партньори от маркетингова гледна точка, особено в региона и маркетинга, популяризиран чрез реклама.

In exceptional cases, skyDSL is required to transmit data to competent authorities or government agencies for statistical or security reasons.

To maximize the security of our relationship, skyDSL works with external credit reporting agencies and collection agencies to help us verify our customers' creditworthiness and reduce potential fraud.

6.1 Data transmission to SCHUFA

The skyDSL Europe B.V. sends in the context of this privacy statemen, personal data collected on the application, execution and termination of a business relationship and data on non-contractual behavior or fraudulent behavior to SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden.

The legal bases of these transfers are Article 6 (1) (b) and Article 6 (1) (f) of the General Data Protection Regulation (DS-BER). Transmissions on the basis of Article 6(1)(f) DS GMOs may only take place if this is necessary to safeguard the legitimate interests of skyDSL Europe B.V. or third parties and does not outweigh the interests or fundamental rights and freedoms of the data subject which require the protection of personal data. The data exchange with the SCHUFA also serves the fulfillment of legal obligations to carry out creditworthiness checks of customers (§ 505a and 506 of the Civil Code). SCHUFA processes the data received and also uses them for the purpose of profile building (scoring) in order to provide its contractual partners in the European Economic Area and in Switzerland and, if necessary, other third countries (if an adequacy decision of the European Commission exists for these) with information, inter alia, for assessing the creditworthiness of natural persons. Further information on SCHUFA's activities can be found at the SCHUFA information in accordance with Art. 14 DS-GVO or viewed online at www.schufa.de/datenschutz.

6.2 Google Analytics

We use Google Analytics, a web analytics service provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland, on our website. This service helps us better understand user behavior on our website, evaluate it across devices, and continuously optimize our online offering.

Pseudonimized access data (e.g., cookie ID, user ID) is collected and transmitted to Google in a form that does not allow direct assignment to you personally.

The processing is based on your consent in accordance with Art. 6 (1) (a) GDPR. You can object to the use of cookies at any time, e.g., by deactivating cookies in your browser.

6.3 Google Ads

We use Google Ads to place targeted advertising for our offerings. This includes conversion tracking, enhanced conversions, and customer match. With enhanced conversions, additional first-party data (e.g., email addresses) is processed in hashed form to improve the accuracy of conversion measurement. With customer match, encrypted customer lists are compared with Google to display relevant ads to suitable target groups.

The recipient of the data is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, as the data processor.

The data processing is based on your consent in accordance with Art. 6 (1) (a) GDPR or our legitimate interest in accordance with Art. 6 (1) (f) GDPR.

You can object to this use at any time, e.g., via your browser or Google account settings.

6.4 Google Enhanced Conversions

On our website, we use the "Enhanced Conversions" feature from Google (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland) to better understand the success of our advertisements and optimize our online marketing measures.

If you conclude a contract or place an order on our website after clicking on one of our Google ads, certain order data – such as your email address, telephone number, address, name, and order value – may be transmitted to Google in encrypted form (using the SHA-256 hash method). This encrypted data is compared with existing, also encrypted data from Google to analyze whether an interaction is attributable to one of our ads.

Data will only be transmitted if you have previously expressly consented to the corresponding processing in accordance with Art. 6 (1) (a) GDPR or if it is based on our legitimate interest in accordance with Art. 6 (1) (f) GDPR. You can revoke your consent at any time with effect for the future. In this case, no further data will be transmitted to Google.

6.5 Google Customer Match

As part of our online advertising activities, we use the retargeting product Google Ads Customer Match from Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. This service allows us to display targeted ads for our products and services on Google platforms such as Google Search, YouTube, or Gmail, provided that a match is found between your data.

For this purpose, with your consent in accordance with Art. 6 (1) (a) GDPR or based on our legitimate interest in accordance with Art. 6 (1) (f) GDPR, encrypted customer lists containing data such as name, email address, telephone number, postal code, country, or customer-specific identifiers are uploaded to Google. This data is pseudonymized using a secure hash algorithm (SHA-256). Google compares the hashed values ​​with existing, also encrypted user data from its own databases to identify potential target groups.

After the comparison, the uploaded data is automatically deleted. Google uses this information exclusively to create target groups for advertising purposes; the address data will not be shared with third parties.

You can object to this processing at any time, for example, by selecting the appropriate cookie settings in your browser or via your Google account.

6.6 Google Tag Manager

We use Google Tag Manager on our website to manage and technically integrate Google services such as Google Analytics and Google Ads. This serves as a container solution through which analysis and marketing tools can be centrally integrated and controlled. It uses so-called "tags" – code snippets that specify which tools are activated under which conditions, and which data may be processed. Google Tag Manager itself does not process any personal data; it merely enables the activation of other services, which may themselves collect data.

6.7 Microsoft Advertising

We use Microsoft Advertising, a service provided by Microsoft Ireland Operations Ltd., One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, D18 P521. This service also includes conversion tracking to analyze the effectiveness of our advertisements. When you click on an ad, a cookie is set that collects anonymized data about the ad interaction (e.g., clicks, landing page views). This allows us to recognize which ads led to certain user actions. Microsoft acts as its own controller. Data processing is based on your consent in accordance with Art. 6 (1) (a) GDPR. You can object at any time using an opt-out cookie.

7. Are personal data transferred abroad?

Our company is located in Germany and our services are provided within Europe.

If you are a customer located in another EU country or in Switzerland, some of the services mentioned in the previous sections may require you to submit your data to our business partners in the European country where they are located ,

This transmission is made in accordance with the conditions set out in this statement and in compliance with the strict security and confidentiality rules imposed on us by both the legislator and ourselves on the basis of our corporate philosophy.

8. These are your rights

You have the right to be informed at any time about the data stored concerning your person, its origin and recipient as well as the purpose of data processing. In addition, you have the right to rectification, deletion, opposition, limitation, transfer of your personal data and oblivion.

To exercise these rights, you may contact the Data Protection Officer as indicated below.

Of course, you have the right to confidentiality of communication and demands if your data is not handled properly.

9. On what law is based this ??

This data protection declaration is based on Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data, on the free movement of such data and repealing Directive 95/46/EC (Basic Data Protection Regulation).

10. How can you contact us?

Your trust is important to us. Therefore, we are always available to answer your questions regarding the processing of your personal data. If you have questions which this data protection declaration could not answer or if you would like more detailed information on any point, please contact us at any time at the following address

skyDSL Europe B.V.
- The Data Protection Officer -
Waldstr. 86 - 90
13403 Berlin
Germany

skyDSL Europe B.V., Stand: July 8, 2025